🛍️ Orders & Shopping
Q: How do I place an order on Lasaka?
A: Simply browse our store, select the product you want, add it to your cart, and proceed to checkout. You’ll be asked to enter your delivery details and payment method to complete your order.
Q: Do I need to create an account to shop?
A: No, you can check out as a guest. However, creating an account helps you track your orders and enjoy a faster checkout experience.
Q: Can I order in bulk or as a reseller?
A: Yes! We offer bulk pricing and special support for resellers or vendors. Contact us at vendors@lasaka.com for more details.
💳 Payments
Q: What payment methods do you accept?
A: We accept card payments, bank transfers, and mobile wallets via Paystack and Flutterwave. In some locations, Cash on Delivery is also available.
Q: Is it safe to pay online?
A: Absolutely. All payments are processed securely using encrypted gateways. Your card information is never stored on our site.
🚚 Shipping & Delivery
Q: Do you deliver nationwide?
A: Yes, we deliver to all 36 states in Nigeria, including Lagos, Abuja, Port Harcourt, Enugu, and Kano.
Q: How long does delivery take?
A: Lagos: 24–48 hours
Other cities: 2–5 working days
Remote areas: 3–7 working days
Q: Can I track my order?
A: Yes! Once your order is shipped, we’ll send you a tracking number via SMS or email.
🔄 Returns & Refunds
Q: What if I receive a wrong or damaged item?
A: Please contact our support team within 48 hours of receiving your item. We’ll arrange a return or replacement at no extra cost.
Q: Can I return a product I don’t like?
A: Yes, eligible items can be returned within 7 days of delivery, as long as they are unused and in original packaging. See our [Return Policy] for details.
Q: How long does it take to get a refund?
A: Refunds are processed within 3–5 working days after the returned item is received and inspected.
📞 Customer Support
Q: How do I contact Lasaka?
A: WhatsApp/Call: 08081879812
Email: info@lasaka.com
Instagram/Facebook: @shoplasaka
Our support hours are Mon–Sat, 9AM–6PM.
🧾 Other Questions
Q: Are your products original?
A: Yes! We work only with verified suppliers and trusted brands to ensure all products on Lasaka are authentic and of high quality.
Q: Do you have physical stores?
A: yes, but Lasaka is an online-first platform, but we partner with local warehouses and vendors to ensure fast and reliable delivery.